Something old is new again! Introducing AMI's Onshore SAP Support Model along with all of its unique business benefits! In our view, the most cost effective model is the Onshore Team – by far – directly connected to your business, your people, your processes and your vision.

In the SAP AMS arena, the critical elements are in timely and effective communication between your business users and your SAP AMS Team. The ability to understand how to configure SAP is universal and of marginal value, however, the ability to solve the real business problems is where the gold nuggets are to be found for SAP AMS.

The critical skills for solving your business problems reside in the ability for your functional resources to work directly with your business users; listening to the business problem, understanding your culture and what will work in your organization, clearly defining the problem and documenting the problem in a clear, concise and non-ambiguous way so that all key stakeholders understand the issues and are able to create the solution immediately – the first time.

This saves significant and previously undocumented costs for entire business units, whether it is finance, operations, engineering or others, when service requests are completed efficiently and effectively. This in turn, frees up your business users to perform their jobs with a higher level of productivity – this is of high value and the source of true savings. They are then able to turn their efforts to other service requests which further increases your overall competitiveness in the market space in which you compete for business – this is real value for money.

This can only be accomplished by an Onshore Team with the business skills (domain knowledge, intimate client process knowledge, client cultural knowledge) and who are focused on your business and feel part of your team – intrinsically motivated to help you succeed.

Whether we augment your current team - or do it all for you, we utilize SAP best-practices and the AMI MINT™ Methodology which includes SAP AMS Performance Management Reporting to govern the service and maximize your value.